Payment & Shipping

You can pay for your order using one of the following methods:

  • by bank card through the LiqPay payment system;
  • by bank transfer using IBAN details to the account of a sole proprietor;
  • through a PrivatBank terminal or branch cashier (any applicable bank commission is paid by the buyer);
  • cash on delivery via Nova Poshta, if this option is available for the selected order.

Once payment has been successfully received, or an order with cash on delivery has been confirmed, we begin processing the order. If the payment has not been credited or has been returned by the bank or payment system, we will contact the buyer to clarify the reason and offer available payment options or cash-on-delivery arrangements.

Delivery within Ukraine

Delivery is carried out by Nova Poshta:

  • to a branch;
  • to a parcel locker;
  • by courier to the specified address.

Delivery costs are determined according to the carrier’s current rates and are paid by the buyer, unless otherwise stated during checkout or as part of a promotional offer.

Dispatch Times

We dispatch orders on the same business day, Monday through Friday, if the order is confirmed before 4:00 PM. Orders confirmed after 4:00 PM, as well as orders placed on weekends or public holidays, are dispatched on the next business day. Product availability information on the website is kept up to date.

If pre-order is available for a particular product, this will be clearly indicated on the product page together with the estimated dispatch date. If a technical error affects the accuracy of stock information, we will notify the buyer as soon as possible, agree on the next steps and, if necessary, offer a refund of the amount paid.

International Delivery

International orders are shipped via Ukrposhta. Preparation of an international shipment may take 1–2 business days. The international shipping cost is calculated and added to the order total during checkout.

Please note: customs duties, VAT, import fees and any other mandatory charges that may apply under the laws of the destination country are not included in the order price and must be paid by the buyer.

Refusal to Accept an International Shipment

If the buyer refuses to accept an international shipment, or if it is returned for reasons beyond the store’s control, including failure to collect the parcel, refusal to pay customs charges, expiry of the storage period or similar circumstances, shipping and return costs are non-refundable.

A refund for the goods will be issued only after the parcel has actually been returned to the seller, less any shipping and return expenses incurred.

After the Order Has Been Handed Over to the Carrier

Once the shipment has been handed over to the delivery service, the buyer receives a tracking number from the carrier. If you do not receive a tracking notification, we recommend contacting us using any convenient method.

A fiscal receipt is sent to the email address provided during checkout. Delivery times after the parcel has been handed over to the carrier are determined by the carrier.

The store is not responsible for delays caused by the delivery service, customs authorities or other circumstances arising after the shipment has been handed over to the carrier.

Checking the Parcel Upon Delivery

We recommend checking:

  • the integrity of the packaging;
  • the absence of visible external damage;
  • that all ordered items are included.

If you notice any damage to the packaging or the product when receiving your order, please document it together with a representative of the delivery service and contact us. We will help find the most suitable solution.

Uncollected or Returned Shipments

If an order is not collected by the buyer and is returned to us, it may be shipped again after prior agreement. The cost of reshipping is paid by the buyer.

Delivery Contact Information

The buyer is responsible for ensuring that the following information provided during checkout is correct:

  • first and last name;
  • telephone number;
  • delivery address or branch/parcel locker number.

If we identify an error or do not have enough information to dispatch the order, we will try to contact the buyer by phone or email to clarify the details. Shipment may be delayed until the required information has been confirmed.

 

If you have any questions about payment, delivery or placing an order, please contact us using any convenient method. We will be happy to assist you.