International Shipping

We ship orders worldwide and do everything possible to ensure they reach their owners safely and as quickly as possible.

Shipping Service

All international orders are shipped via Ukrposhta.

Once the shipment arrives in the destination country, it is usually transferred to the local postal operator for final delivery.

Dispatch Times

Preparation of an international order usually takes 1–2 business days.

After the parcel has been handed over to the carrier, delivery times depend on the destination country, postal services, and customs procedures and may vary.

Shipping Cost

The cost of international shipping is calculated and added to the order total during checkout.

Customs Duties and Taxes

Please note that customs duties, VAT, import fees, and other mandatory charges that may apply under the laws of the destination country are not included in the product price or shipping cost and must be paid by the buyer.

We cannot determine the amount of such charges, as they are set by the customs authorities of the destination country.

Shipment Tracking

After the order has been shipped, the buyer receives an international tracking number at the email address provided during checkout.

If you have not received a tracking number, please contact us.

Delivery Responsibility

After the order has been handed over to the carrier, delivery times are determined by the postal and customs services.

The store is not responsible for delays caused by carriers, customs authorities, or other circumstances arising after the shipment has been handed over.

At the same time, all international shipments are sent with the full declared value. If a parcel is lost or damaged in transit, we will work with the postal operator to resolve the matter in accordance with the carrier’s rules.

Parcel Damage

We recommend checking the condition of the packaging when receiving your order.

If you notice any damage to the parcel or its contents, please document it, if possible, together with a representative of the delivery service and notify us as soon as possible. This will help us initiate the claim process promptly.

Returns of International Shipments

If the buyer refuses to accept an international shipment, or if it is returned for reasons beyond the store’s control, including failure to collect the parcel, refusal to pay customs charges, expiry of the storage period, or similar circumstances, shipping and return costs are non-refundable.

A refund for the goods will be issued after the parcel has actually been returned to the Seller and its condition has been inspected. Actual shipping and return expenses incurred may be deducted from the refund amount.

Need Help?

 

If you have any questions about international shipping, placing an order, or customs procedures, please contact us using any convenient method. We will be happy to assist you.